1.
What happens if my plane is early or late arriving?
China Car Service updates all flight arrival times
and we arrive when your plane lands, no matter whether you arrive
late or early provided we have a correct flight number.
2. How much time do
I have to meet the Chauffeur on my Airport Transfer Reservation?
China Car Service provides 30 minutes (45 minutes
for International Arrivals requiring customs clearance) of free
wait time on each Airport Arrival Transfer for you to deplane
and pick-up your luggage. If you do not meet your Chauffeur or
call us within 45 minutes (60 minutes for Intl. Arrivals) of your
plane landing we will consider you a "no-show" and you
will be charged in full for the reservation.
3. Can I instruct the
Chauffeur to take a scenic route to my hotel from the Airport?
China Car Service Airport Transfer rates are based
on a point to point transfer and your Chauffeur is instructed
to use the most direct route for expediency. If you would prefer
the Chauffeur use a specific route our hourly rates and minimum
will apply, plus applicable fees.
4. Where do I meet my
Chauffeur for pick-up
The chauffeur will meet you at the Arrival Hall
with your name/company on a greeting sign. We will confirm all
other pick-up locations at reservation placement.
5. What is your Cancellation
Policy?
Cancellations are accepted by email (bookings@chinacarservice.com)
and phone (+86-755-2594 1385) only. Full reservation amount will be charged for cancellations made less than 12 hrs before scheduled pick up.
50% of the invoice value will
be charged for cancellations made less than 24 hrs before scheduled
pick up. Cancellations made in excess of 24 hours will not incur
any charge. No shows will be charged the full reservation fare.
6. What is your Change
Policy?
China Car Service requires that all changes be received
by phone or email (changes cannot be made with drivers) at least
12 hours prior to pick-up. If, a change cannot be accommodated
& results in a cancellation you will be charged in full for
the order.
7. When is my credit
card charged?
China Car Service will charge your credit card after
the booking is complete based on the car type used, actual period
of the booking, and any applicable extras (extra kms, tolls etc).
Your statement will show the transaction description as China
Car Service, Baltimore, MD.
8. Can I pay for the
reservation in Cash instead of using the credit card that was
provided when I made the reservation?
Yes! Payment can be also made in cash (RMB, HKD,
USD and Euros only). Prior notice is requested if more than a
small amount of change is needed. Change will be given in local
currency only. We still require that you provide your credit card
details to enable a booking. All Rates are subject to audit after
order completion; to include actual tolls, parking fees, additional
stops & time allotted, etc. Extra hours are billed for the
number of hours above that you ordered the vehicle in 1/2 hour
increments. Minimum posted number of hours is only the minimum
number of hours we will accept an order for not what you will
be billed for. China Car Service rates are inclusive of taxes
but not any gratuity. If you feel would like to provide a gratuity
it is at your sole discretion.
9. Is it possible to
place, change or cancel a reservation with my Chauffeur?
Cancellations and changes are accepted by email
(bookings@chinacarservice.com) and phone (86 1363 266 7585) only.
If you want to modify your order after pick up have the driver/guide
call the bookings office.
10. How far in advance
should I place my reservation?
Availability changes daily and we suggest you place
reservation as soon as you have firm travel dates and times. This
is especially important if major trade shows are in town.
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